30 Aug
2011
30 Aug
'11
1:07 p.m.
On 30-08-2011 14:16, Wagner wrote:
Linux
yes, I was estimating something like in the maximum of 5 tickets per user per day
And how many users and agents? If there's not an abnormal bunch of users (less than 2-300 tickets a day), you can run this on a pretty low-powered system. If you make sure MySQL is tuned for performance and that you use mod_perl for OTRS (both setups described in the installation guide), a dual core machine with 4 GB ram should be able to handle it without issue. Currently we use a single core machine with 2 GB ram to handle about 30 new tickets every day, supporting about 30 agents and 500+ users. The system contains more than 5,000 tickets. There is nothing slow in that setup. -- Lars