[otrs] Solution for SOAP API in OTRS

7 Mar 2010

      Hi All,
Below is solution for users who want to use SOAP API for OTRS.Below code is written in JavaScript and Using AJAX but can be used in any web language i.e.ASP,VB6,ASP.NET etc

1)Paste the code in notepad/wordpad and save it as HTML.
2)In Index.pl interface,sysconfig search for SOAP.Check the 2 check boxes and enter UID and PWD as "root"(without quotation).

Ravi Shankar.Ch

function OTRSTn()
{

SoapTest1='
                         'xmlns:xsd="http://www.w3.org/2001/XMLSchema" ' +
                        'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">' +
                              'soap:Body<Dispatch xmlns="/Core">' +
                               '<c-gensym4 xsi:type="xsd:string">root</c-gensym4>' +
                                      '<c-gensym6 xsi:type="xsd:string">root</c-gensym6>' +
                                                '<c-gensym8 xsi:type="xsd:string">TicketObject</c-gensym8>' +
                                                '<c-gensym10 xsi:type="xsd:string">TicketCreateNumber</c-gensym10>' +
'</Dispatch>'

return SoapTest1;

}

function OTRSTkt()
{

                         SoapTest2 = '
                         'xmlns:xsd="http://www.w3.org/2001/XMLSchema" ' +
                        'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">' +
                              'soap:Body<Dispatch xmlns="/Core">' +
                        '<c-gensym13 xsi:type="xsd:string">root</c-gensym13>' +
                        '<c-gensym15 xsi:type="xsd:string">root</c-gensym15>'+
                        '<c-gensym17 xsi:type="xsd:string">TicketObject</c-gensym17>' +
                        '<c-gensym19 xsi:type="xsd:string">TicketCreate</c-gensym19>' +
                        '<c-gensym21 xsi:type="xsd:string">TN</c-gensym21><c-gensym23 xsi:type="xsd:long">'+ document.getElementById('tktid').value +'</c-gensym23>' +
                        '<c-gensym25 xsi:type="xsd:string">Title</c-gensym25>' +
                        '<c-gensym27 xsi:type="xsd:string">Test Ticket</c-gensym27>' +
                        '<c-gensym29 xsi:type="xsd:string">Queue</c-gensym29>' +
                        '<c-gensym31 xsi:type="xsd:string">PostMaster</c-gensym31>' +
                        '<c-gensym33 xsi:type="xsd:string">Lock</c-gensym33>' +
                        '<c-gensym35 xsi:type="xsd:string">unlock</c-gensym35>' +
                        '<c-gensym37 xsi:type="xsd:string">PriorityID</c-gensym37>' +
                        '<c-gensym39 xsi:type="xsd:int">2</c-gensym39>' +
                        '<c-gensym41 xsi:type="xsd:string">State</c-gensym41><c-gensym43 xsi:type="xsd:string">New</c-gensym43>' +
                        '<c-gensym45 xsi:type="xsd:string">CustomerUser</c-gensym45><c-gensym47 xsi:type="xsd:string">ravi.chaganti@abcd.com</c-gensym47>' +
                        '<c-gensym49 xsi:type="xsd:string">OwnerID</c-gensym49><c-gensym51 xsi:type="xsd:int">1</c-gensym51>' +
                        '<c-gensym57 xsi:type="xsd:string">UserID</c-gensym57>' +
                        '<c-gensym59 xsi:type="xsd:int">1</c-gensym59>' +
                         '</Dispatch>'
return SoapTest2;

}

function OTRSTktArticle()
{
                   SoapTest3 ='
                   'xmlns:xsd="http://www.w3.org/2001/XMLSchema" '+
                   'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> ' +
                 'soap:Body<Dispatch xmlns="/Core">' +
                   '<c-gensym62 xsi:type="xsd:string">root</c-gensym62><c-gensym64 xsi:type="xsd:string">root</c-gensym64> ' +
                   '<c-gensym66 xsi:type="xsd:string">TicketObject</c-gensym66><c-gensym68 xsi:type="xsd:string">ArticleSend</c-gensym68>' +
                   '<c-gensym70 xsi:type="xsd:string">TicketID</c-gensym70> '+
                   '<c-gensym72 xsi:type="xsd:int">'+ document.getElementById('tktNo').value +'</c-gensym72><c-gensym74 xsi:type="xsd:string">ArticleType</c-gensym74> '+ 
                   '<c-gensym76 xsi:type="xsd:string">email-external</c-gensym76> '+
                   '<c-gensym78 xsi:type="xsd:string">SenderType</c-gensym78><c-gensym80 xsi:type="xsd:string">agent</c-gensym80>'+
                   '<c-gensym82 xsi:type="xsd:string">From</c-gensym82><c-gensym84 xsi:type="xsd:string">ravi.chaganti@abcd.com</c-gensym84>'+
                   '<c-gensym86 xsi:type="xsd:string">To</c-gensym86>'+
                   '<c-gensym88 xsi:type="xsd:string">ravi.chaganti@abcd.com</c-gensym88><c-gensym90 xsi:type="xsd:string">Cc</c-gensym90>'+
                   '<c-gensym92 xsi:type="xsd:string" /><c-gensym94 xsi:type="xsd:string">ReplyTo</c-gensym94>'+
                   '<c-gensym96 xsi:type="xsd:string" /><c-gensym98 xsi:type="xsd:string">Subject</c-gensym98>'+
                   '<c-gensym100 xsi:type="xsd:string">USing SOAP</c-gensym100><c-gensym102 xsi:type="xsd:string">Body</c-gensym102>'+
                   '<c-gensym104 xsi:type="xsd:string">USing SOAP</c-gensym104><c-gensym106 xsi:type="xsd:string">MessageID</c-gensym106>'+
                   '<c-gensym108 xsi:type="xsd:string" />'+
                   '<c-gensym110 xsi:type="xsd:string">Charset</c-gensym110><c-gensym112 xsi:type="xsd:string">ISO-8859-15</c-gensym112>'+
                   '<c-gensym114 xsi:type="xsd:string">HistoryType</c-gensym114>'+
                   '<c-gensym116 xsi:type="xsd:string">NewTicket</c-gensym116>'+
                   '<c-gensym118 xsi:type="xsd:string">HistoryComment</c-gensym118>'+
                   '<c-gensym120 xsi:type="xsd:string">Ravi Created this</c-gensym120><c-gensym122 xsi:type="xsd:string">UserID</c-gensym122>'+
                   '<c-gensym124 xsi:type="xsd:int">1</c-gensym124>'+
                   '<c-gensym126 xsi:type="xsd:string">NoAgentNotify</c-gensym126><c-gensym128 xsi:type="xsd:int">0</c-gensym128>'+
                   '<c-gensym130 xsi:type="xsd:string">Type</c-gensym130>'+
                   '<c-gensym132 xsi:type="xsd:string">text/plain</c-gensym132><c-gensym134 xsi:type="xsd:string">Loop</c-gensym134>'+
                   '<c-gensym136 xsi:type="xsd:int">0</c-gensym136></Dispatch>'
return SoapTest3;

}

function SendXml(id)
{

                   var url="http://x.x.x.x/otrs/rpc.pl"; //x.x.x.x is server name where otrs is residing.in local system is localhost

                   var xmlhttp2=new ActiveXObject("Microsoft.XMLHTTP");
                   xmlhttp2.open("POST",url,false);
                   xmlhttp2.setRequestHeader('Content-Type', 'text/xml');
                   xmlhttp2.setRequestHeader('SOAPAction', '/Core#Dispatch');

                   if(id==3)
                   {
                      var xmlArticle=OTRSTktArticle();
                      alert(xmlArticle);
                      xmlhttp2.send(xmlArticle)

                             if (xmlhttp2.Status==200)
                             { 
                                alert(xmlhttp2.responseText);
                                GetDetailsfromXML(xmlhttp2.responseText,3);
                             }
                             else
                             {
                                alert(xmlhttp2.responseText);     
                             }
                   }        
                   else if(id==2)
                   {
                      var xmlArticle=OTRSTkt();
                      alert(xmlArticle);
                      xmlhttp2.send(xmlArticle)

                             if (xmlhttp2.Status==200)
                             { 
                                alert(xmlhttp2.responseText);
                                GetDetailsfromXML(xmlhttp2.responseText,2);
                             }
                             else
                             {
                                alert(xmlhttp2.responseText);     
                             }

                   }

                   else if(id==4)
                   {
                      var xmlArticle=OTRSTktSearch();
                      alert(xmlArticle);
                      xmlhttp2.send(xmlArticle)

                             if (xmlhttp2.Status==200)
                             { 
                                alert(xmlhttp2.responseText);
                                GetDetailsfromXML(xmlhttp2.responseText,1);
                             }
                             else
                             {
                                alert(xmlhttp2.responseText);     
                             }

                   }
                   else
                   {
                      var xmlArticle=OTRSTn();
                      alert(xmlArticle);
                      xmlhttp2.send(xmlArticle)

                             if (xmlhttp2.Status==200)
                             { 
                                alert(xmlhttp2.responseText);
                                GetDetailsfromXML(xmlhttp2.responseText,1);
                             }
                             else
                             {
                                alert(xmlhttp2.responseText);     
                             }

                   }

}
function GetDetailsfromXML(strXml,id)
          { 
                   alert(id+"%")
                   var ObjDoc
                   ObjDoc=new ActiveXObject("Microsoft.XMLDOM")
                   ObjDoc.loadXML(strXml)
                   var  nodelist
                   var CheckElement

                   var str
                   str=new Array()
                   try
                   {

                      if(id==3)
                      {     
                       nodelist=ObjDoc.getElementsByTagName('s-gensym12')
                         if (nodelist.length>0)        
                             {
                                       for (i = 0 ;i<=nodelist.length - 1;i++)
                                      {

                                                CheckElement = nodelist[i]
                                                alert(CheckElement.text);    
                                                document.getElementById('tktid').value=CheckElement.text

                                      }        
                                      //For Applications in Host

                             }
                             else
                             {
                             alert('Error in retrieving data from XML-3')
                             }
                      }
                      else if(id==2) 
                      {     
                             nodelist=ObjDoc.getElementsByTagName('s-gensym3')
                             if (nodelist.length>0)        
                              {
                                       for (i = 0 ;i<=nodelist.length - 1;i++)
                                      {

                                                CheckElement = nodelist[i]
                                                alert(CheckElement.text);    
                                                document.getElementById('tktNo').value=CheckElement.text

                                      }        
                                      //For Applications in Host

                              }
                             else
                             {
                             alert('Error in retrieving data from XML-2')
                             }
                      }
                      else
                      {
                              nodelist=ObjDoc.getElementsByTagName('s-gensym3')
                               if (nodelist.length>0)        
                               {
                                       for (i = 0 ;i<=nodelist.length - 1;i++)
                                      {

                                                CheckElement = nodelist[i]
                                                alert(CheckElement.text);    
                                                document.getElementById('tktid').value=CheckElement.text

                                      }        
                                      //For Applications in Host

                              }
                             else
                             {
                             alert('Error in retrieving data from XML-1')
                             }

                      }

                   }//try
          catch(e)
          {

          }        
}

</script>
<input TYPE='button' NAME='Ajax' value='TicketNo' onClick='SendXml(1)'></input>
<input TYPE='button' NAME='Ajax2' value='TicketCreate' onClick='SendXml(2)'></input>
<input TYPE='button' NAME='Ajax3' value='ArticleCreate' onClick='SendXml(3)'></input>
<input TYPE='button' NAME='Ajax4' value='TktSearch' onClick='SendXml(4)'></input>

<input TYPE='text' NAME='tktid' id='tktid' ></input>
<input TYPE='text' NAME='tktid' id='tktNo' ></input>

[otrs] Solution for SOAP API in OTRS

ravi shanker