On 27.08.2009, at 13:53, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Is the ticket locked? Is the last article from someone other then the owner? I cannot imagine this is a problem. I do not have it.