Once you find the tickets, click history. More then likely you will find that the ticket has been locked, and is sitting in your Locked queue. This would also explain why you don't see the sub queues, because there is nothing in them. Erik Mathis AIU Dunwoody Network Administrator
-----Original Message----- From: Daniel Seifert [mailto:dseifert@79bmedia.de] Sent: Monday, August 18, 2003 7:51 AM To: otrs@otrs.org Subject: [otrs] Subqueues hiding tickets :-(
Hi,
I have created the queues A and B. A has sub-queues A1, A2, A3 and B has B1, B2, B3. When a new ticket arrives and I move it to A1, the queue view correctly lists that A has a new ticket, but when I click on A I neither get A1 listed nor the ticket. The only way I can get hold of the ticket is by listing all open tickets in the tool section and looking for this one.
As we started OTRS for our support system this morning, I'm not sure whether to turn it off now until this problem has been solved. I'm using OTRS 1.1.3. Thanks in advance for a quick reply.
With best regards / Mit freundlichen Grüßen
Daniel Seifert _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs