How embarrassing, apparently it just needed apache to be restarted at this point. Everything is connecting and working properly. I guess I didn't realize that if you restart the otrs2 service you must restart apache2 as well. Mark Hepler wrote:
I must be rather dense here, but I can't seem to work out what I did to cause the initial problem or how to get it fixed.
New install of OTRS2 on Debian Lenny with mysql Database
I made a simple change in the Config.pm to fix the link sent in the auto response email. I added the following line to config.pm and restarted the otrs2 service
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$Self->{'FQDN'} = 'helpdesk.wrgservices.com';
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I then got a connection error that otrs was unable to connect to the database.
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Message: Access denied for user 'otrs'@'localhost' (using password: NO)
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