Hi Nils!

Just to fully understand. What do you mean when you say article?

Thanks and regards

María Alejandra Piedra

Unidad de Informática y Sistemas de Información

IICA (506) 2216-0171

Alejandra.Piedra@iica.int

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Leideck - ITSM
Enviado el: Jueves, 27 de Mayo de 2010 07:14 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Changing directory layout in ArticleStorageFS

On 27.05.2010, at 07:19, Alejandra Piedra wrote:

Is it possible to get all attachments related to a certain ticket together?

Not with OTRS in the current state.

How can I track down every attachment if is not related or has any ID of the ticket?

You can’t, as attachments do belong to articles, not to tickets.

What would you expect if you merge a ticket?

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project