Hi Gunter, every time you update a ticket the ticket last changed Tine will be updated. Apart from that a ticket history entry will be added.
In some scenarios this might still not give you what you need and you would want to set a free time field. For this there is programming effort involved, you'd need to write an event module.
Regards,
mike.
Hello, is it possible to put a timestamp in the ticket when it gets updated? Regards Guenther
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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