Hi,<br>I&#39;m a newbie to OTRS (just started using it today). I don&#39;t understand how I can delete tickets?<br><br>In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this?<br>
<br>If I just move them to the JUNK folder they still appear under New tickets.<br><br>Sorry for this newbie question, but hopefully someone could give me some help here.<br><br>Cheers!<br><br>Andy<br>