Ah,
By searching the archive I found out about TicketCounter.log which contained this number: 3;2010-02-14;
If I want it to resume at 10005, what is the format I need. IE do I need the 3; or is it just 10005;
Thanks
Neil
----- Original Message ----
From: Neil Grantham
To: OTRS Mailing list
Sent: Sunday, 14 February, 2010 22:13:49
Subject: [otrs] Numbering question
Hi
When I originally setup OTRS, I accepted the default to start tickets at 10000 with autoincrement and if I check in Framework::Core::Stats the tick is greyed out and there is 10000 in the Default box.
However, after a mistake in using my personal email where OTRS pulled in 150 emails and made them in to tickets, the ticket numbers are now all random (but seemingly using the date EG 2010021410000031) - the last two digits seem to be the random element.
Can anyone suggest why this is so and how to resume with the 10000 series?
Thanks
Neil
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