At 11:43 PM 5/2/2003, you wrote:
Hi Gary,
On Fri, May 02, 2003 at 01:08:07PM -0700, Gary Traffanstedt wrote:
I'm not using startup.pl because I'm not using mod_perl for this. That's the strange part. No external scripts are being used at the moment. I don't even have the cron scripts active yet. It's a fresh install of 1.1.1 on a RedHat Linux box... I think it's 8.0 but maybe 7.3... I have several servers and I'm not sure which version is on this particular one. Also I'm using Perl 5.6.0 and I have all of the other modules installed that I needed but for some reason it complains about Win32::Registry. I
get
this error when I access this url:
/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1&TicketID=4&ArticleID=5
Can't locate Win32/Registry.pm in @INC and [Fri May 2 15:05:51 2003] index.pl: Can't locate Win32/Registry.pm in @INC
both are followed by the paths that it tried when searching for Win32/Registry.pm. Is there a configuration variable to tell it that it's running on Linux? I did not use the installer.cgi file when setting
this up
due to some problems I had trying to get it to work. I setup the database manually and there may be something that I need to configure that I have missed. So far this seems to be the only problem I'm having with it.
There is no config option for OS. And I never heard about this problem.
May I have the full error message from:
When I pull up: http://www.ezawaj.com/cgi-bin/otrs/index.pl?Action=AgentCompose&ResponseID=1... I get this: Software error: Can't locate Win32/Registry.pm in @INC (@INC contains: ../../ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib /home/sites/www.ezawaj.com/cgi-bin/otrs/ /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/sites/www.ezawaj.com/cgi-bin/otrs/ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib) at (eval 71) line 2. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Content-type: text/html Software error: [Sat May 3 09:00:40 2003] index.pl: Can't locate Win32/Registry.pm in @INC (@INC contains: ../../ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib /home/sites/www.ezawaj.com/cgi-bin/otrs/ /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/sites/www.ezawaj.com/cgi-bin/otrs/ /home/sites/www.ezawaj.com/cgi-bin/otrs/Kernel/cpan-lib) at (eval 71) line 2. BEGIN failed--compilation aborted at (eval 71) line 2. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Content-Type: text/html; charset=iso-8859-1; X-Powered-By: OTRS 1.1.1 - Open Ticket Request System (http://otrs.org) X-Wanted: I think you are smart. I'm looking for smart people! Expires: Tue, 1 Jan 1980 12:00:00 GMT Cache-Control: no-cache Pragma: no-cache
./path/to/otrs/bin/cgi-bin/index.pl
and
./path/to/otrs/bin/CheckDB.pl
when I run CheckDB.pl I get this message: It looks Ok!
-Gary
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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