Thanks all.

I've tried a couple of things, and my Thunderbird mailbox turned messy.
I know man would say "Don't use OTRS if you don;t want it to download your emails bla bla bla", please, just go away!

If anyone knows of a good way to alter OTRS' behavior regarding downloading emails and keeping them on the server, please go ahead and tell us.. this could be anything up to script editing.

OTRS is great, OTRS is absolutely one of the best, and I'm definitely sticking with it!

Best Regards,
Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 4:00 PM, Gerald Young <crythias@gmail.com> wrote:

http://forums.otrs.org/viewtopic.php?f=62&t=4694

On Sat, Mar 19, 2011 at 9:58 AM, Gerald Young <crythias@gmail.com> wrote:

or forward/distribution list to a download only inbox.

On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani <msergani@gmail.com> wrote:

Thanks Gergely,

I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results.
Frankly, I've never used Thunderbird with IMAP, only POP.

Best Regards,
Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai <polesz@w00d5t0ck.info> wrote:

Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani <msergani@gmail.com> wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards,
Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai <polesz@w00d5t0ck.info> wrote:

Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best,
Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani <msergani@gmail.com> wrote:

> Dear all,
>
> I've searched a while regarding how to allow OTRS to download emails
> from the server and still retain a copy there, leaving it unread.
> So the questions are:
> 1- Which is preferable? POP or IMAP? We're using Google mail for the
> help desk account.
> 2- What exact steps are to be taken to work around this? Do I have to
> edit a .pm file, and how? Or what exactly should be done?
>
> We're running a Fedora 14 machine, and will migrate to a CentOS 5.5
> later... basically running Linux.
>
> Your help and support are very highly appreciated guys!
>
> Thanks and Best Regards,
> Sergani.
>
> --
>
> Best Regards,
> Muhammad El-Sergani.

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