Can anyone help on this?? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Timothy J. Deerinck Sent: Friday, August 14, 2009 3:58 PM To: User questions and discussions about OTRS. Subject: [otrs] Customer Notification I was wondering if anyone can steer me the right direction. Is there any workaround to having this happen: Customer opens ticket. Manager at Customers company is also notified along with customer, and manager is kept in loop as to tickets journey thru completion. I have several customers who work for one company and the company manager wants to know what is happening with the tickets. Any help will be greatly appreciated!!! ~Tim --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/