5 Feb
2013
5 Feb
'13
7:39 p.m.
what does the ticket history say?
On Tue, Feb 5, 2013 at 2:13 PM, Jean BROW
I find a lot of ticket in OTRS that are closed, and cannot understand why.
This is what I see:
E-mail from customer Autoreplay from OTRS with the ticket number
State is "closed successful" and the "owner" is always the same person.
Anyone have an idea why this happen?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs