Hello Muhammad,
If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.
Best,
Gergely
On 2011.03.19., at 13:30, Muhammad El-Sergani
Dear all,
I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?
We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.
Your help and support are very highly appreciated guys!
Thanks and Best Regards, Sergani.
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