Hi How about the "Message Of The Day" feature? There you can place messages, which will be shown on the login screen. http://doc.otrs.org/1.3/en/html/dtl-examles.html#AEN1315 Enable it with: # ShowMotd # (show message of the day in login screen) $Self->{ShowMotd} = 1; Regards Roberto Carl Boberg wrote:
Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login?
Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login...
Anyone done something like this?
Cheers -------------------------------- Carl Boberg System & Network Administrator Swedish Museum of Naturalhistory Frescativägen 40 104 05 Stockholm Sweden Tel nr: 08-5195 5116 Mobile: 0701-82 4055 E-mail: carl.boberg@nrm.se --------------------------------
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