There is a
2008/5/26 Klaus Bruno
Hi Yann
I tested this feature some months ago during evaluation of OTRS for our company. I enabled it at the beginning and had no problems with it. Because we dont need this feature, it is not implemented in our productive environment so I cannot assist you any further.
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yann JESTIN Sent: Friday, May 23, 2008 5:26 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer users
Hi Bruno,
I'am trying to do the same as Jamie, I've read the admin_book at chapter you mentioned.
I managed to have the new field to put several CustomerIDs, in the customer interface I see tickets from others but I cannot open them, permission denied.
In the Logs in the admin interface I got " Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck) is required (UserID: xxx 'ro' on TicketID: 2)!
How can I open them now that I can see them ?
Thanks,
Yann
Klaus Bruno a écrit :
Hi Jamie
Read the excellent Manual (available online or on your system otrs/doc/manual/[de|en]/pdf/otrs_admin_book.pdf)
at chapter 11.2.[1|2].1 you will find what you desire
regards, Bruno
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jamie Spence Sent: Friday, May 23, 2008 10:18 AM To: otrs@otrs.org Subject: [otrs] Customer users
Does anyone know if its possible to have a customer user see tickets from multiple customers. Basically see all tickets through teh customer interface?
Thanks,
Jamie
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