It helped to get the error out , but the email is not sent to the customer
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Nelson Pereira
www.Ott-Motorcycles.ca
----- Original Message -----
From: "DF Junk, Christian"
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von nelson pereira Gesendet: Freitag, 17. Oktober 2003 16:09 An: otrs@otrs.org Betreff: [otrs] Auto response PLEASE HELP
Im trying to setup auto response but having some issues.
When adding the lines bellow to the Config.pm file as per docs,
# (Where is sendmail located and some options. # See 'man sendmail' for details. Or use the SMTP backend.) $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail'; $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f '; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'mail.redcheckhosting.com'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = 'support+redcheckhosting.com'; $Self->{'SendmailModule::AuthPassword'} = 'RedCheck1728';
I get this error:
ERROR: OTRS-CGI-10 Perl: 5.6.1 OS: linux Time: Fri Oct 17 09:01:58 2003
Message: SMTP authentication failed! Enable debug for more info!
Traceback (28022): Module: Kernel::System::Email::SMTP::Send (v1.3.2.2) Line: 104 Module: Kernel::System::Email::Send (v1.1.2.1) Line: 52 Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.11) Line: 180 Module: Kernel::Modules::AgentCompose::SendEmail (v1.46) Line: 353 Module: Kernel::Modules::AgentCompose::Run (v1.46) Line: 78 Module: index.pl (v1.58) Line: 608
What could be the problem?
Hi, Nelson!
$Self->{'SendmailModule::AuthUser'} = 'support+redcheckhosting.com';
This is a simple typing error! Change the '+' in "support+redcheckhosting.com" to '@' ...
Hope that works ;)
Regards Christian
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