Excelent Jeremy, I did not ask this one but with your answer I learned something :D Thanks. Ser. Zentrum Jeremy Revitch escribió:
I just figured this one out the other day…
Config Options: Ticket -> Frontend::Agent::Ticket::ViewClose
In the Ticket::Frontend::AgentTicketClose###ArticleTypes: section for the Key “note-external” change the content value to “1”
Hope that helps!
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *support@sjobeck.com *Sent:* Tuesday, October 13, 2009 12:51 PM *To:* otrs@otrs.org *Subject:* [otrs] how to show "note-external" in drop-down control on close ticket screen
Hey all, Hope you are all healthy, wealthy, wise. I am going to feel really bad here posting this since I just know that this has been asked before, but here goes. How does a sysadmin allow the "note-external" option to be shown on the "close ticket" screen? Ours only allows the agent to leave a "note-internal" as they close a ticket. Great stuff, guys, Thanks so much! Keep up the great work. Keep this list cranking! Namaste, Jason Sjöbeck
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