On 6/1/2016 2:54 PM, Nick Bright wrote:

On 5/30/2016 9:25 AM, Renee B wrote:

See SysConfig option DynamicFieldFromCustomerUser::Mapping

- Renée

I'm trying this as well, in OTRS v3.

I've followed the online help in the document, creating the dynamic field before adding it to the Mapping SysConfig option you've mentioned. I also enabled the "setting below" as its' help indicates.

However, I do not understand what this means:

The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent.

Could you offer any advice or a link to the relevant section of documentation?

I am still struggling to get this to work. I think the key issue is that I do not understand what "should be enabled for AgentTicketFreeText" means in this context. Could anybody enlighten me?

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