Hi Guys,<br><br>Yet more questions from me...<br><br>We are currently parsing emails from a distribution list and creating new emails as tickets. There seems to be a problem when parsing emails from agents. If an agent replies to a ticket via email (the real one, not the email-ticket facility), it seems that he is also changing the customer id of the ticket involuntarily (he has full admin rights). <br>
<br>How can you prevent anyone (even admins) from changing the original customer indicated in the ticket if the response was sent via email? Can someone point this out to me? <br><br>Thanks!<br><br><br><br>