You just needs to set a different default state for new phone tickets other
than New (open, asigned, etc)
That should do what you need.
Regards
2013/6/6 Simon Allison
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Hi****
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I setup a notification to send an email, whenever there was a new ticket into a queue, but when they create a phone ticket and set owner, it sends an email – but I don’t want it to do this if the owner is set, if it was a new ticket without an owner then send email would be better. ****
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How would I change it to do that? ****
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en::Agent::NewTicket****
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Simon Allison ****
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