Re: [otrs] Changing Agent Ticket Search template

Thanks a lot Michael. In the "Themes" section of the Admin manual it says that changes to an existing theme will be lost with an update. Does this mean the changes I made to the  AgentTicketSearch template will be lost? Thanks a lot for pointing out the Developers Manual  to me - I had no idea of its existence! Best Bis --- On Wed, 17/12/08, Michiel Beijen wrote: From: Michiel Beijen Subject: Re: [otrs] Changing Agent Ticket Search template To: bis_d@yahoo.co.uk Cc: otrs@otrs.org Date: Wednesday, 17 December, 2008, 3:52 PM Bis, Here's the reference in the Administrators manual to the so-called 'Themes': [http://doc.otrs.org/2.3/en/html/c1850.html] And here's the chapter in the Developers manual that describes the tags and syntax used in the dtl files: [http://doc.otrs.org/developer/2.0/en/html/c494.html] Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Dec 17, 2008 at 16:40, bis wrote:

Thanks a lot Michiel you are a star ***

Could you tell me where in the documentation does it talk about the HTML templates because I never saw it when I looked at the documentation? It only talked about the graphical user frontend and the perl and xml files at the backend.

Thanks again :-)

--- On Wed, 17/12/08, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [otrs] Changing Agent Ticket Search template To: bis_d@yahoo.co.uk, "User questions and discussions about OTRS." Date: Wednesday, 17 December, 2008, 1:31 PM

Bis,

You can edit the HTML for this page here: otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 bis :

...

Dear fellow members of the OTRS community

I am trying to change the search template for agents ("/otrs/index.pl?Action=AgentTicketSearch") but I am not sure which file I need to change. I just want to delete some text fields and move a few fields around.

Can I make the changes from the graphical configuration frontend or do I need to change a ".pm" file?

Many thanks in advance

Bis

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