Hi Wouter, On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote:
When a ticket is created via customer webinterface it's owned by root and i can't delegate it to another user, i have to reply to the ticket first so it becomes mine. How do i set default ticket owner for a queue? When i created the que i selected i group and my agent user is in this same group but doesn't have initial rights to mess around with the ticket.
If a ticket is created (via webinterface or email) the ticket is owned by root@localhost and the ticket is "unlocked". That means it's possible to lock this ticket for every other agent (with rw permissions on this queue). -=> So you don't need to set a default owner of tickets.
greets, Wouter
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier