Hi,
may i have some help plz, i can't send email via OTRS and i don't know why, i'm using windows XP.
help me i have to fix that problem this week
best regards
From: blang@smgi.ca
To: otrs@otrs.org
Date: Fri, 21 Aug 2009 06:28:48 -0700
Subject: [otrs] OTRS notification sending problem
I have a problem with OTRS Notifications in a 2.4.2 installation (on a JumpBox server). This was upgraded from 2.3.1 this week.
When OTRS sends out responses to tickets, it works fine.
When OTRS sends out a notification (ie. Ticket Moved or New Ticket) I observe the log (below) in the /var/log/mail.log file on the OTRS server. Note this text: from=<>. This is the problem - there is no FROM address, so the message is denied by my mail server's Backscatter Protection. How can I fix this? (note: ip addresses, server names and email addresses in log changed to protect the innocent)
Aug 20 13:19:24 otrs postfix/pickup[25189]: 21602CC72: uid=33 from=<>Aug 20 13:19:24 otrs postfix/cleanup[25252]: 21602CC72: message-id=<1250799564.303021.450042732@myotrs.example.com>Aug 20 13:19:24 otrs postfix/qmgr[4322]: 21602CC72: from=<>, size=3118, nrcpt=1 (queue active)Aug 20 13:19:24 otrs postfix/smtp[25254]: 21602CC72: to=