Hi,<div><br></div><div>Are you using phone ticket o mail ticket from the agent interface to do that ? if yes it should give you the chance to assign owner directly. </div><div><br></div><div>I don&#39;t know if <span class="Apple-style-span" style="font-family: Geneva; font-size: 12px; font-weight: bold; ">Ticket::AgentCanBeCustomer</span> in sysconfig is related (core::Ticket)</div>

<div><br></div><div><br><br><div class="gmail_quote">On Thu, Jun 18, 2009 at 2:14 PM, samuel THOMAS <span dir="ltr">&lt;<a href="mailto:sulmu62@gmail.com">sulmu62@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Hello,<br><br>We need to create ticket between agent.<br>What doing to be able to select agent from the dropdownlist when creating a new ticket ?<br><br>Thank you,<br><font color="#888888">Samuel.<br>
</font><br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br></blockquote></div><br></div>