Romain,

On Jan 21, 2013, at 12:00 PM, Romain Pichard <cheupi@hotmail.com> wrote:

I would like to know if it is possible to send an e-mail to all my customers.
In fact, If I understand all customers are, by default, in the group "users".


This is indeed, not possible (out-ouf-the-box). You can use the login dtl as a way to inform customers of things like maintenance and downtime.

--

Shawn Beasley

Service Manager

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Germany

 

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