There's a howto in the 1.3 documentation which describes the AD integration http://doc.otrs.org/1.3/en/html/ldap-integration.html#AEN870

Thomas

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kevin Carrell
Sent: Wednesday, March 08, 2006 10:45 AM
To: otrs@otrs.org
Subject: [otrs] Populating OTRS

The answer to my question is probably staring me and my manager in the face, but as there are only 2 of us at the moment trying to to do 4 peoples jobs, it is possible I have missed the solution while searching the FAQ's and Manual.

I would like to know if it is posiible to populate OTRS user information by importing data from Active Directory.

If it is, and it is in the Manual or the FAQ database. Could someone please point me in the right direction by link or location within manual.

Very Best regards

Kevin Carrell

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