Hi Jake, On Fri, Mar 07, 2003 at 08:51:33AM -0500, Covert, Jake wrote:
You are right!. Hrmmm... Even though the new ticket shows up with a status state of 'open' it lists the works, 'New Message' next to it in 'Locked Ticket' view. Is this because right now we have to manually lock phoneview tickets to ourselves right now? (fixed, if I remember correctly, in next ver.)
The created ticket via the PhoneView is shown in the QueueView but not in your 'Locked Tickets' or 'New Message'. If you have a ticket in your 'Locked Tickets' where the last article isn't from your UID then you have a 'New Message'. Yes, in the next version you have a config option "PhoneDefaultNewLock" ('lock' or 'unlock'). If this is 'lock' and you create a new ticket via the PhoneView you will also have a new locked ticket in "Locked Tickets".
Jake
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 6:32pm up 21 days, 4:54, 6 users, load average: 0.49, 0.47, 0.30