Was a bit quick on the draw see.. http://doc.otrs.org/2.1/en/html/x1622.html#customer-self-registration-custom er-table
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Tuesday, April 17, 2007 11:54 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Customisation
Chris,
Are there any guides for customisation when it comes to adding new fields? I want to add some fields like Phone Number and so on to the customer addition form in the Agent view (the bit where they can add a new customer). I want to be able to set it up so it is easy to get the customers phone number when you go into phone call mode.
The answer to your question may be found here ... http://doc.otrs.org/2.1/en/html/c1463.html#customer-data
Don't know about your second question. Hopefuly there are more knowledgeable users out there who will help.
-->LQ
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