RE: [otrs] [HELP] lock the ticket in my queue...

I would like to automatically take the admin and lock the tickets in my queue but this settings on my GenericAgent.pm don't work

'coda omar' => { Queue => ['coda omar'], New => { Owner => 'omar', } },

Hi Omar, Try this: 'coda omar' => { Queue => 'coda omar', New => Owner => 'omar' Locks => ['lock'] } }, In my documentation, version 2.0.1, you don't need to insert the queue name in "[]". Also you need to change the Locks parameter to 'lock'. Hope this helps :-) -Thomas