Hi alone,

i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it.
else a generic agent job may be helpfull.

just 2 ct.

Li

otrs-bounces@otrs.org schrieb am 05.11.2004 13:29:18:

> Hello All,
>
> Is there a way to bulk update multiple/all tickets to
> another stage? Like Deleted, closed, rejected?
>
> I've got 1900+ tickets in my Raw queue, that I want out of
> there... And preferably not by closing each and every one
> seperatly.
>
> Thanks!
> Mark
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