Hello Wagner,Is there an event notification setup?Maybe there's one and the customer is included in the mailing list.
//M
On Oct 26, 2011, at 6:57 PM, Wagner wrote:Thanks Rory,
It's already all disabled.
But for example, when I close a ticket, the customer receives It
is there a way to disable it?2011/10/26 Rory <rclerkin@gmail.com>
Hi Wagner,
Open the Admin section and select "Auto Responses <-> Queues"
Click the queue name in the list and select the Auto Responses that
should apply to that queue. Select the hyphen ( - ) for no response to
be sent.
I hope that helps.
Rory
> ---------------------------------------------------------------------
On 26 October 2011 17:08, Wagner <wagnerspi@gmail.com> wrote:
> Actualy I need to disable all e-mails to customers, is there a way to
> configure to send e-mail only to the agents?
>
> Thanks
>
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