Is there a script available that allows a user to view a more simplified ticket interface without being able to sign in? For example, a user is given a URL to the ticket in question that takes the following params: emailAddress ticketID createTime http://otrs.somesite.com/otrs/ticketview.pl?emailAddress=blah@blah.com&ticke... The user would be able to respond to it from here. I could write one myself, but I'm not much of a Perl person...hehe --------------- CONFIDENTIALITY WARNING: This email may contain privileged or confidential information and is for the sole use of the intended recipients. Unauthorized disclosure or use of this communication is prohibited. If you believe that you have received this email in error, please notify the sender immediately and delete it from your system. EXPORT WARNING: These commodities, technical data or software may be subject to the export control of either the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR) and may not be exported without the authorization of either the Department of State or the Department of Commerce prior to export. Export includes disclosure and or access to Commodities, technical data or software by foreign nationals whether located in the United States or Abroad. This requirement applies equally to foreign national employees of U.S. Companies and their foreign subsidiaries.