Re: [otrs] Multiple Customers on a ticket?

On 8 February 2013 23:08, Atom Powers wrote:

During a service interruption we often have many people reporting the same problem, each creating a ticket. Is there a way to merge the tickets in such a way that every customer will still receive replies and updates to the ticket? This would make it easier for our agents to manage communication about the interruption.

From what I can see, the current behaviour is that when you merge tickets only the customer of the ticket you merged into receives messages.

You can use the Master/Slave module [http://www.otrs.com/en/software/otrs-help-desk/features/master-slave/] I think this is still available as a free module and not a paid one, have a look in the package manager. Steve