Leticia Larrosa wrote:
> I'm using OTRS 2.1 for ubuntu 7.10 server.
>
> I want to change the State name of pre-defined States of Tickets,
> for example change the "new" state name from "new" to "
> differentToNew ", so my final users (no English speakers) can
> understand the States of Tickets).
>
> After I change it in the Admin-Area (link "Status"), I follow the
> indications of "Chapter 10. Modifying ticket states and ticket state
> types " of the "OTRS 2.1 - Admin Manual", so I e dit "Kernel/
>
Config.pm" file and add the follow lines:
>
> """
> $Self->{PostmasterDefaultState} = 'differentToNew';
> $Self->{CustomerDefaultState} = 'differentToNew';
> """
>
> When some customer, through the Customer Web Interface, tries to add
> a new Ticket, the follow error appears (and the Ticket isn't added):
>
> """
> Error: Need TicketID!
> Comentario:
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8
OS: linux Time: Wed
> Oct 31 08:10:20 2007
> Message: Need TicketID!
> Traceback (7656):
> Module: Kernel::System::Ticket::Article::ArticleCreate
> (v1.128.2.4) Line: 84
> Module: Kernel::Modules::CustomerTicketMessage::Run (
v1.12.2.1)
> Line: 286
> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16.2.1)
> Line: 695
> Module:
> ModPerl
> ::ROOT
> ::ModPerl
> ::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler (v)
> Line: 47
> Module: (eval) (v1.37) Line: 203
> Module: ModPerl::RegistryCooker::run (v1.37) Line: 203
> Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169
> Module: ModPerl::Registry::handler (
v1.99) Line: 30
> """
>
> At the same time, in the System Log appear the following errors:
>
> """
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 No StateID for 'new'!!!
> Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 StateType 'new' not found!
> """