Hi Peter,

Have you read the thread called 'enable Master/Slave ticket feature' from this week?

and also the youtube vid:
http://www.youtube.com/watch?v=zkc_qTCSloo

You should still create 21 tickets of course, but they can be created very fast and linked to the master ticket. You can send out emails and close the child tickets from the master.

If you'd want to create tickets even faster, you could look into using Ticket Templates:
http://www.jbothe.de/blog/?p=130

HTH.

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Michiel Beijen
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On Fri, Oct 9, 2009 at 8:59 AM, Peter Beckman <beckman@angryox.com> wrote:
I posted about this need a few months ago, was hoping that maybe 2.4.4 is
the great white hope.

   http://lists.otrs.org/pipermail/otrs/2009-February/025597.html

I finally gave up on the script and did them manually, because the API was
too confusing.

I simply need to email 21 people the same email and open 21 tickets.  They
can all be immediately closed, but I need to basically open the same ticket
21 times.

But I only want to do this once.

Can OTRS do it in the web interface?  Easily?  Am I still stuck writing a
script that accesses the API in order to do this?

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Peter Beckman                                                  Internet Guy
beckman@angryox.com                                 http://www.angryox.com/
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