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De : Steven Carr <sjcarr@gmail.com>
À : User questions and discussions about OTRS. <otrs@otrs.org>
Envoyé le : Mercredi 10 juillet 2013 15h30
Objet : Re: [otrs] preserve formatting when fetching email

What version of OTRS are you running?

In later versions there are options in SysConfig which allow you to
keep the HTML versions of emails as well as generate a text version.

Steve


On 10 July 2013 14:26, Girard James <girardjames@yahoo.fr> wrote:
> Hello,
>
> I'm a beginner with OTRS, and I would like to know if this software allows
> to preserve formatting when fetching email.
> Cause when I attempting to fetch emails via POP3 from a mailbox, all
> generated tickets into OTRS loose their original format.
>
> Do you know a way to keep it safe?
>
> Thanks in advance,
>
> Regards,
>
> James G.
>
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