Thanks for posting this Frank. We were suffering from the same reached
MaxRequestPerChild problem and downgraded to ActivePerl 5.8.8.819 and
haven't had Apache crash in two days. nice.
I still have a nagging problem.
The perl command line interpreter crashes with this displayed on the
console.
szAppName : perl.exe szAppVer : 5.8.8.819 szModName : mysql.dll
szModVer : 0.0.0.0 offset : 000032b9
Fortunately (for me) everything outwardly appears to be running ok. Just
wondering if anyone has seen this behaviour?
OTRS 2.2.1 over WinXP
Dan
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Frank Wakelin
Sent: Tuesday, July 17, 2007 12:26 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)
Importance: High
Did some searching on bugzilla for this and found this bug. Looks like we
need to download the new (older perl) build (2.2.1-002-win32.exe) for me.
From http://bugs.otrs.org/show_bug.cgi?id=1878:
------- Comment #7 http://bugs.otrs.org/show_bug.cgi?id=1878#c7 >From
Manuel Hecht mailto:manuel.hecht@otrs.com 2007-07-16 14:32:03 [
http://bugs.otrs.org/show_bug.cgi?id=1878#add_comment reply] -------
Hi @ all
We found the reason of this problem. A bug in ActivePerl 5.8.8.820 was the
reason of the error.
We downgraded ActivePerl to version 5.8.8.819 and it works fine now!
Affected Packages:
-otrs-2.0.5-001-win32.exe
-otrs-2.1.7-001-win32.exe
-otrs-2.2.1-001-win32.exe
Improved Packages:
-otrs-2.0.5-002-win32.exe
-otrs-2.1.7-002-win32.exe
-otrs-2.2.1-002-win32.exe
Best regards,
Manuel Hecht
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri
pri
Sent: July 17, 2007 08:57
To: otrs@otrs.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there..
even i have the same apache problem and from today i started getting the
perl error as well. perl.exe keeps giving some memory read failure but does
not affect the working of the system so far. if you find any solution or why
its happening please do let me know.
thank you
_____
From: "Frank Wakelin"
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Tue, 17 Jul 2007 08:46:59 -0700
Ron did you ever find a solution to this?
I'm having the same problem as well - when this occurs apache stops, and
thus so does my helpdesk.
[Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it
reached MaxRequestsPerChild. Signaling the parent to restart a new child
process.
[Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal --
Restarting the server.
[Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on
something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT)
failed.
[Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker
threads to exit.
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have
exited.
[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting
[Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev
Perl/v5.8.8 configured -- resuming normal operations
[Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20
[Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to
create the child process.
[Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. :
master_main: create child process failed. Exiting.
[Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child
process 36
Also, while I'm looking at the console occationally perl.exe crashes on
occation - this doesn't seem to stop apache at that time however.
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan
Gardiner
Sent: July 17, 2007 03:44
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
I'm also observing the same behaviour....
We are testing OTRS 2.2.1 over Windows XP
[Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it
reached MaxRequestsPerChild. Signaling the parent to restart a new child
process.
so I'm eagerly watching this thread in case someone has dealt with this
succesfully....
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri
pri
Sent: Tuesday, July 17, 2007 06:25 AM
To: otrs@otrs.org
Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there..
i am encountering the same problem. did u find a solution for this problem.
if you do please let me know.
thank you
_____
From: "Ron Plasse"
Reply-To: "User questions and discussions about OTRS.org"
To:
Subject: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Wed, 27 Jun 2007 17:09:19 -0700
Hello,
I am new to OTRS and I am trying to get my test environment stable before
rolling it out to our technical support team for help desk operations.
Apache is exiting unexpectedly after approximately 3 hours when I have two
agent clients connected to the server with the QueueView page displayed. The
page is refreshing on a 2 minute interval in each Internet Explorer window.
If I dont have any agents connected then Apache does not exit unexpectedly.
I have not changed the Apache configuration from what the installer
configured. The Apache error log is below from the time Apache was started
till the time it exited. I did a search on Google and it looks like other
users have had similar issues, but all the text is in German and all I can
make out is the Apache logs. Hopefully someone has a solution.
I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe
into the following VMWare Server environment.
- Windows Server 2003 R2
- 768 MB of RAM
- 100 Mb LAN
- 20 GB C: drive
[Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev
Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on
port 80.
[Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it
reached MaxRequestsPerChild. Signaling the parent to restart a new child
process.
[Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal --
Restarting the server.
[Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex
[Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev
Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to
create the child process.
[Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. :
master_main: create child process failed. Exiting.
[Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited
successfully.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker
threads to exit.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have
exited.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting
Thank you in advance for any help that can be provided.
Thanks,
Ron
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