Re: [otrs] Notification for closed ticket

Hi Quanzhong, On 14.10.2009, at 10:12, Quanzhong Zhang wrote:

I already do the following action: Go into Admin ---> [Notification {Event}] and then create a rule like this:

Name: Ticket State Changed Recipient: Customer Event: TicketStateUpdate Priority: select all. State: select both of the "closed" states Queue: select all queues Input Subject and Text for the email at the bottom

I check my system log file and just found the sent email history for create new ticket.

http://bugs.otrs.org/show_bug.cgi?id=4257 -Martin