Dear Sudhir, you will understand that I will not talk about other products on this list but OTRS. But I want to take the chance to tell you that OTRS is not _yet_ certified for Event Management, but we DO “support" Event Management with built in functions like PostMaster Filters and of course with our SystemMonitoring module. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 19.12.2010, at 10:50, Sudhir Garg wrote:
Dear All, Please give your feedback and share your experiences about the attached sheet.
Dear All,
I came up with the quick search of some of the open source software's around ITIL processes.
OTRS is natural choice and top leader among the open source category as you can see this supports most of the ITIL processes.
Please let me know your feedback and alert me if you think there are more tools which I can add to this table or there are some more processes any listed open source here can support.
I also wanted to know if anyone aware about the tool which can support the Financial Management and Release Management processes of ITIL.
Please respond!!
Processes Open Source Solution IM PM CHG SLM SACM RF KM EM CAP AVM FM OTRS þ þ þ þ þ þ þ RT þ þ dotProject þ þ Savane þ þ Liberum HelpDesk þ þ Double Choco Latte þ þ Zenoss þ þ þ þ þ þ OneCMDB þ CMDBuild þ Bcfg2 þ Webmin þ GroundWork Foundation þ þ þ ZABBIX þ þ þ Hyperic HQ þ þ þ Cacti þ Nagios þ þ þ
Below is details on the abbreberiation of each processes listed in above table:
AVM = Availability Management PM = Problem Management CAP = Capacity Management CHG = Change Management RF = Request Fulfillment Management EV = Event Management SACM = Service Asset & Configuration Management FM = Financial Management IM = Incident Management SLM = Service Level Management KM = Knowledge Management
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