2009/12/13 Xavier VALLERIE <xvallerie@wd-consulting.fr>

Someone can help me to resolve this functionality.
I search in archive but don't find anything to help me.

I want accept email from customer only in queue "support" and send other request to the queue "commerce".

I have written the filter.
Can will useful.

Look attached
$OTRS_HOME/Kernel/System/PostMaster/Filter/NotCustomer.pm

In a file $OTRS_HOME/Kernel/Config.pm to add:

    $Self->{'PostMaster::PreFilterModule'}->{'NotCustomerFilter'} = {
        Module => 'Kernel::System::PostMaster::Filter::NotCustomer',
        Set => {
            'X-OTRS-Queue' => 'Hotline::Junk',
        },
    };

Regard,
Leonid