Re: [otrs] Generic Interface with Python

15 Jul 2014

      Hi Kris,

I created a perl-based client for the Generic Interface:
https://metacpan.org/pod/distribution/App-OTRS-CreateTicket/bin/otrs.CreateT...

your datastructure is not correct. The server complains about a missing
OperationType, what is 'TicketCreate' in my XML structure below.

I found this to be the XML that is generated by my client, which *works*:
http://requestb.in/1icbkha1?inspect#rmn6uh

The request is this:

<?xml version="1.0" encoding="UTF-8"?>

http://schemas.xmlsoap.org/soap/envelope/"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="
http://www.w3.org/2001/XMLSchema" xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance" soap:encodingStyle="
http://schemas.xmlsoap.org/soap/encoding/">
  soap:Body
    <TicketCreate xmlns="http://www.otrs.org/TicketConnector/">
      <UserLogin xsi:type="xsd:string">mylogin</UserLogin>
      <Password xsi:type="xsd:string">mypassword</Password>
      <Ticket>
        <Title xsi:type="xsd:string">No title</Title>
        <Queue xsi:type="xsd:string">Postmaster</Queue>
        <Priority xsi:type="xsd:string">3 normal</Priority>
        <State xsi:type="xsd:string">new</State>
        <Type xsi:type="xsd:string">default</Type>
      </Ticket>
      <Article>
        <Subject xsi:type="xsd:string">No title</Subject>
        <Body xsi:type="xsd:string">foo</Body>
        <ContentType xsi:type="xsd:string">text/plain;
charset=utf8</ContentType>
        <SenderType xsi:type="xsd:string">customer</SenderType>
        <TimeUnit xsi:type="xsd:int">0</TimeUnit>
      </Article>
    </TicketCreate>

I hope this helps!

--
Mike

On Tue, Jul 15, 2014 at 6:31 PM, Kristofer Pettijohn <
kristofer@cybernetik.net> wrote:
...
I am attempting to use Python and SOAPpy as a requestor to the Generic
Interface. However, I am having issues.
This is the complete Python code for my test: http://pastebin.com/jD7jD5yv
This is the SOAP request that it is sending out:
http://pastebin.com/gUKc8np4
OTRS system log is reporting that it "Got no OperationType!"
I am stuck and can't seem to find what I am missing.  Can someone point me
in the right direction?
Thanks,
Kris
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Re: [otrs] Generic Interface with Python

Michiel Beijen