3 May
2011
3 May
'11
5:59 p.m.
Hello, I'm testing otrs 3.0.7 with itsm 3.0.2. I've setup : * a service * an associated SLA * a customer associated to the service When the customer logs in on the otrs/customer.pl web interface, he can create a ticket and choose the service BUT, when the client sends an email, the agent cannot associate the created ticket to the service (or I've missed where it can be done). Does that seem normal ? Regards, -- Mikael Kermorgant