You need to supply more information before people can help.  What version, what platform?  Have you looked at the logs and if so what messages are there?

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri
Sent: Friday, August 11, 2006 7:44 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] FW: TicketID

 

Can someone please help me out on the problem below

 

From: Mamakwa M. Sefiri
Sent: 10 August 2006 03:42 PM
To: 'User questions and discussions about OTRS.org'
Subject: FW: TicketID

 

I am aware that the problem is with ticket generation, can someone please advise me where to fix the problem

 

From: Mamakwa M. Sefiri
Sent: 10 August 2006 11:54 AM
To: 'User questions and discussions about OTRS.org'
Subject: TicketID

 

Good day

 

I am not sure what went wrong, today when I logged a new ticket I got the error below, the system does assign ticket number to new logged tickets.

 

 Please advice

 

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