System Log comes up empty? Now I know that’s not right… Currently have OTRS 2.4.6 with ITSM 1.3.2 installed on Windows Server 2003 using StrawberryPerl package.

Will move Linux-based if I have to.

Umm, I checked the Queue and the other thing, and they are all valid.. Do I need to have a “Customer User” created for the ticketing to work?

Dorien Takeshi

Technical Manager

Disaster Recovery Group Limited

Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632

Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz

DRGEmailLogo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Tuesday, 9 February 2010 10:00 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Email Processing

Hi,

Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccount?

Leonardo Certuche

On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi <Dorien.Takeshi@drgroup.co.nz> wrote:

Hi there,

It’s IMAP, well actually IMAPS but same thing. I have connected to it from Outlook using MAPI and I can see the messages arrive and disappear.

Regards,

Dorien Takeshi

Technical Manager

Disaster Recovery Group Limited

Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632

Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz

DRGEmailLogo

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Tuesday, 9 February 2010 9:40 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Email Processing

Hi,

Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages.

Leonardo Certuche

On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi <Dorien.Takeshi@drgroup.co.nz> wrote:

Hi there,

I’ve tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn’t appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I’ve only setup a mailbox in the “Postmaster Admin” section.

Dorien Takeshi

Technical Manager

Disaster Recovery Group Limited

Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632

Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz

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