9 Nov
2003
9 Nov
'03
10:37 p.m.
Hi,
Hi All, We are currently trying OTRS since we will implement this really soon. Everything has been great so far, except for the agent notification. They don't receive any email
Agents will only receive notifications for tickets in their custom queues. This seems to be a point of confusion for most new administrators and still occasionally gets some of us that have been using OTRS for a while. You'll need to have each user select the queues they want to receive notifications for under the Preferences button while logged into their account and ensure that their account is set up to receive notifications. (They can do this themselves via Preferences and you can do it when you create the account). Regards, Paul