On Mon, 14 Apr 2008 14:29:28 -0500 Nick Bright wrote:
Still searching for a way to revert to the original HTML output functionality. I'd appreciate even just a tip of what function or file to look at for changing this.
The HTML output functionality is still implemented in AgentTicketPrint.pm. Oddly enough, there seems to be no configuration parameter for that. If you want a quick & dirty modification, this is what you might do: --- AgentTicketPrint.pm.orig 2008-04-15 00:42:42.000000000 +0200 +++ AgentTicketPrint.pm 2008-04-15 00:43:13.000000000 +0200 @@ -153,7 +153,7 @@ $Ticket{PendingUntil} = '-'; } # generate pdf output - if ($Self->{PDFObject}) { + if (0) { my $PrintedBy = $Self->{LayoutObject}->{LanguageObject}->Get('printed by'); my $Time = $Self->{LayoutObject}->Output(Template => '$Env{"Time"}'); my $Url = ' '; It effectivly disables all PDF generation code and just uses the "old style" HTML generation code. Be aware that the change might be overwritten by the next update of OTRS. And a configuration parameter would be a much nicer idea, of course. -- Denis Jedig syneticon networks GbR http://syneticon.net/service/