Hi again,

 

When i close a ticket , i add an attachment to the customer.

 

The customer can not receive it in e-mail. The e-mail goes without the attachment.

 

 

But it works

 

when a customer opens a ticket with an attachment

 

the agent can receive tha attachment within e-mail as well.

 

 

So it should be possible.

 

Does  anyone has  an idea from the mailing group or from otrs developers..

 

Should i give up trying?

 

Please someone answer :)

 

Sarper