Hello,

I have some difficulties to design things the right way when it comes to access policies.

I have a basic situation whith two groups of agents (IT and Administration), each has its queue with a "Spam" subqueue.
There's a group IT, and a group Administration in order to set the permissions.

Now, I want customers to be able to create new tickets from customer.pl, only in queues IT and Administration, so I've set things up so customers belong to both groups :

$Self->{CustomerGroupAlwaysGroups} = ['Clients', 'IT', 'Administration'];

How should I disable the "Spam" subqueues from the dropdown list when creating a new ticket ?

Regards,

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Mikael Kermorgant