Re: [otrs] Reply with empty body

Sorry, but I don't understand your answer... "Forward or Communication/New Email" are options in any configuration menu?

Message: 2 Date: Tue, 3 Jul 2018 18:38:54 -0400 From: Gerald Young To: "User questions and discussions about OTRS." Subject: Re: [otrs] Reply with empty body Message-ID: Content-Type: text/plain; charset="utf-8"

Forward or Communication/New Email might be of interest.